FREQUENTLY ASKED QUESTIONS
How much does it cost to work out of Coho Commissary?
What equipment is included in the commissary kitchen?
What happens if I decide I need more or less space / hours in the commissary?
We pride ourselves on giving you flexible options and work with our members to customize spaces in order to accommodate specialized equipment and process needs associated with increased / decreased capacity.
What kinds of products can be produced at Coho Commissary?
Each of our facilities caters to different food businesses. Across our three locations, we can support the production of almost any type of food or beverage product. Examples include, baked goods, dairy products, meat products, vegan products, gluten-free products, beverages, and more.
Can I produce cannabis infused products at Coho Commissary?
What is involved in getting expedited public health approvals after I start working in Coho Commissary?
The process differs from location to location but in each jurisdiction, we work closely with the health authorities to simplify and expedite the process of obtaining your regulatory approvals.
How long does it take to start producing?
My products need special handling and certification, such as Organic, Kosher or Gluten Free. Can I do that at Coho Commissary?
How can I be confident that Coho Commissary is a stable and reliable location for my business?
How do I get started?
WHY SHOULD I SIGN-UP?
LOCAL, DELICIOUS FOOD ONLY TWO CLICKS AWAY! If you are yet to add items to your cart, we recommend signing up as a member as if at any point you have to reload the page, your cart does not disappear! So then we ask you, why not?
HOW DO I SIGN-UP?
IT'S SUPER EASY and FAST! On the top right corner of your screen you will notice a ‘Login’ button. Click into the button and it will prompt with the following choices:
Signing up with the above will load a new tab prompting you to fill in your log-in details for the chosen platform. THAT'S IT!
This option will load a screen prompting you to fill in your preferred email and password. Click Submit and you are GOOD TO GO!
HOW DO I ORDER?
Once you’ve decided what you would like to order from the wide variety of local foods shelved in our online shop there are a few ways you can add the item to your cart:
Below all our products you’ll find an ‘Add to cart button’. One click, and it's in your cart.
Please take care in verifying the details of your order. You can choose to either get your order Delivered OR you can PICK-UP! Whichever works best for you.
Once everything looks good, go ahead and click Checkout!
As you hover over the product images you will notice a Quick View button pop up under the photo. The Quick View tab opens up a summary of the product with the following information:
For a deeper dive into product details like ingredients, about the company and more. You can access this page by either clicking into the 'View More Details'
Clicking on to the product name takes you to the detailed product page. Learn more about the amazing local companies that are creating these amazing products!
HOW DO I ORDER MULTIPLE QUANTITIES OF THE SAME PRODUCT?
To select larger quantities, just open the Product Page(Detail Buy View) or Quick View
In the Quantity tab, type the quantity of the local product you wish to order and that's it! Sometimes it's a special occasion, other times you don't need an excuse. EITHER WAY, WE ARE GLAD YOU ENJOY OUR CHEFS’ GOURMET LOCAL FOODS!
WHERE DO YOU DELIVER?
WHEN CAN I EXPECT MY ORDER TO ARRIVE?
You will receive a text when your delivery is on the way. All deliveries will be contactless and left at your door or on your doorstep during this critical period of time.
Please note: Plan your orders accordingly as some orders may contain products that should be stored/transferred to your freezer or refrigerator in a timely manner following the delivery.
WHAT’S MY ORDER DEADLINE?
You can place orders up until 5PM Sunday for deliveries in the following week.
WHAT KIND OF PRODUCTS DOES COHO MARKET SELL?
We offer a range of over 200+ products in our grocery store, from bread to beer. We aim to be your one stop shop for all your local food needs. To try and ensure a seamless experience, we have placed product filters on the right side of the store. You can filter by Product Category, and Brand!
CAN I MAKE CHANGES TO MY ORDER?
We understand life happens, and try to be as flexible as we can. That being said, all our products are sourced locally from our commissary chefs, and that may mean that sometimes we might not be able to do so. Nonetheless, we will always try our best.
*Please do note that ANY ORDER CHANGE REQUESTS MUST BE MADE PRIOR TO 5PM SUNDAY (the week before your order is to be delivered)
Please reach out to firstname.lastname@example.org for any order change requests
IS THERE A MINIMUM ORDER SIZE?
WHEN WILL I BE CHARGED?
CAN I CANCEL MY ORDER?
CAN I RETURN A PRODUCT?
We want you to be thrilled with your local products. Currently, however, to ensure the health and safety of everyone involved in delivering these products to you during this critical time, we are not accepting returns. All sales are final unless there is a quality problem with the product at the time of receipt.
WHAT IF I’M NOT SATISFIED WITH SOME PART OF MY ORDER?
Our goal is to make sure you are always satisfied with the delicious local products shelved in our grocery store. Hence, if at any point you feel even slightly unsatisfied, tell us RIGHT AWAY, and tell us what went wrong. We will try our best to make sure that changes!
Please reach out to email@example.com for any concerns regarding your order.
I WAS SHORTED ITEMS ON MY ORDER, BUT WAS CHARGED FOR EVERYTHING?
We would never intentionally short you on your orders. If at any point a product is unavailable or cannot be delivered, you will be immediately notified. At which point you can choose between receiving the entire order on a later date, receiving what's available first or even a refund.
To ensure you are never blindsided and shorted, we have multiple checks on your order before it reaches your door! We love that you have joined us in our community of local food lovers; our community takes care of each other, and that means, we would never short you. If we ever do make a mistake, email us at firstname.lastname@example.org
CAN I CHANGE MY DELIVERY DAY?
The delivery schedule is fixed. That being said, we understand life happens and take on special delivery requests on a case by case basis. We will always try our best to ensure you have a seamless experience! Please feel free to reach out to us at email@example.com!
WHAT IF I MISS MY DELIVERY?
In case you are unable to be at home to receive your Coho Market delivery, please leave us a note on the checkout page so that we can try to accommodate the delivery on a different date.